Make Kindness Your New Habit
Kill them with Kindness!
I've been reflecting lately on the wisdom passed on to me by my father.
He used to talk to me about how he managed people and the mistakes people make in their response to challenging circumstances or individuals.
We don't hear the expression 'Kill them with Kindness' much these days, do we?
I suspect that's often because people would rather approach a situation with 'all guns blazing'.
Next time you're dealing with a difficult situation, try changing your default response and doing the opposite of what you feel.
Go ahead. The outcome will totally surprise you. Why not make it one of those Healthy Habits we talked about?
The expression "Kill them with Kindness" means to respond to rudeness, hostility, or negativity with kindness and generosity, instead of reacting with anger or hostility (as the person exacerbating the conflict may wish).
Responding in a positive and kind manner can be more effective in dealing with difficult situations or people, as it can disarm hostility and potentially lead to a more positive outcome.
In other words, it's about using kindness as a tool to diffuse conflict or win over others, even when faced with challenging circumstances or individuals in the workplace, socially or personally.
In a professional setting, conflicts may arise between colleagues or team members due to differences in opinion, work styles etc.
Responding with kindness can completely 'take the wind out of their sails', so to speak!
The text books will tell you that responding with kindness doesn't mean avoiding or ignoring conflicts or compromising personal values or boundaries. It means responding to conflict in a positive, empathetic, and respectful manner, with the intention of finding a solution or resolution that benefits all parties involved.
You may not agree, but try it!
If there's a win you need out of this, then I can assure you, they'll hate it (oops, sorry, did I just say that out loud)!
Truth or Perception?
Well, maybe not hate but they'll be suspicious of your motives, and see you as one who 'keeps their cards close to their chest' which can certainly help you to gain an advantage in a situation.
Most especially in customer service where interactions; dealing with upset or dissatisfied customers, can be challenging.
Responding with kindness, patience, and empathy towards the customer's concerns can help diffuse their frustration, build rapport, and turn a potentially negative experience into a positive one.
Kindness can go a long way in resolving the conflict and maintaining a good customer relationship (even if they're irritating you to death)!
Does it have to be what you're truly thinking or feeling?
Unlikely! You may the thinking entirely the opposite but remember you're after a 'win-win' situation here, and it's their perception of you that counts.
Your aim is to put out the fire before igniting the situation.
I've used this approach time and time again, especially to defuse confrontational circumstances.
Perhaps my teaching background has helped me.
Make kindness your new habit.
Kindness kills conflict.
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